ATwo addresses, both written
This office publishes one email address and one postal address, and asks for reports and correspondence in writing. That is not a preference about convenience. A written report arrives with its own date and its own wording, which means half the record is made before anybody in the office touches it; a spoken report has to be transcribed by the person who received it, and a transcription is already one remove from what was said.
- lettings@jncotrading.online — repair reports, tenancy correspondence, appointment changes, access arrangements.
- Post
- JNCO TRADING LTD, 117 Broadway, Bexleyheath, DA6 7HF, United Kingdom. Documents that have to be signed, and anything sent as a copy for the file.
- Company
- Registered in England & Wales, company number 17408126, D-U-N-S 235088132, incorporated 19 August 2026.
BWhat to have in front of you before you write
A report that arrives complete can be sorted and ordered as soon as it is read. A report missing the reference or the access arrangement goes back out as a question first, and nothing is ordered until the answer comes back. Four things make the difference.
- The reference
- The tenancy reference from the sign-up papers, or failing that the full address including the flat number and the name of the block.
- What has failed
- In your own words, and what it stops you doing. The second half is what decides how the report is sorted.
- When somebody is in
- Which days, and morning or afternoon. Two options are better than one: when a single option fails, the arrangement starts again from the beginning.
- Anything at the door
- A stiff lock, a dog in the garden, a bell that does not work, a step that is not obvious. It saves a wasted visit and a no-access line.
CWhat is logged when you write, and what happens to it
Everything that arrives is logged, including messages that turn out not to need any action, because the fact that something was raised is itself part of the record. The log entry is made before the report is sorted, and it is made from what you wrote rather than from a summary of it.
- Logged
- The date and time it arrived, who sent it and their relation to the tenancy, the unit, what was reported in the words used, and the reference the office issues back.
- Sent back
- The reference, in writing. Quote it on anything further about the same matter and the two sit together in the file.
- Then
- A repair report is sorted into a lane and ordered; a tenancy matter produces a dated document; an access change is noted against the appointment.
- Later
- A line about it goes on the return the matter belongs to, in that return’s window. The lines are described on Returns to the association.
DWhat this office cannot settle by email
The office administers and reports; it does not own the stock and it does not set the rules it works to. Anything that changes what the association has agreed — the terms of an agreement, a decision about who is housed, the standards the work is measured against, the windows the returns go back in — is a matter for the association, and the office will say so and pass the correspondence on rather than answer it.
What the office can always do is tell you what is on the file, when it was written and what reference it sits under. What it holds and for how long is set out on Records held.